0:00Animated phone call - young woman
A medium shot of an animated young woman, depicted from the torso up, facing left in profile. She has long, wavy, reddish-brown hair and a light skin tone, wearing a simple white short-sleeved t-shirt and partially visible red pants. She holds a black smartphone to her right ear, with her left hand slightly raised and palm open, conveying a gesture of concern or explanation. To her left, a large white speech bubble appears, gradually filling with the red text: "I experienced a scam. What do I do now?". The background is a plain, solid peach-pink color, and the white stylized 'AARP' logo is visible in the top left corner. The lighting is even and soft, creating a calm atmosphere.
0:02Animated phone call - older woman
A medium shot of an animated older woman, depicted from the torso up, facing left in profile. She has short, wavy, white-grey hair and wears round, black-rimmed glasses, indicating a light skin tone. She is dressed in a dark grey turtleneck sweater. She holds a black smartphone to her right ear, with her right hand slightly raised and palm open, mirroring a gesture of inquiry or concern. To her right, a large white speech bubble appears, gradually filling with the red text: "I can't tell if this email is fraud. What should I do?". The background is a plain, solid peach-pink color, and the white stylized 'AARP' logo is visible in the top left corner. The lighting is even and soft.
0:05Animated phone call - man
A medium shot of an animated man, depicted from the torso up, facing right in profile. He has short, dark hair, a neatly trimmed beard, and wears pink-tinted round glasses. His skin tone is medium-dark, and he is dressed in a burgundy long-sleeved shirt. He holds a black smartphone to his left ear, with his right hand gesturing slightly downwards. To his left, a large white speech bubble appears, gradually filling with the red text: "I was targeted by a scam. How can I warn others?". The background is a plain, solid peach-pink color, and the white stylized 'AARP' logo is visible in the top left corner. The lighting is even and soft.
0:09Phone dialing screen
A close-up shot of a stylized black smartphone with a bright white screen, mimicking a dialing interface. The screen displays a standard numerical keypad (0-9) along with '*' and '#' symbols. Above the keypad, the text 'AARP Fraud Watch Network™ Helpline' is visible, and the phone number '877-908-3360' is animatedly typed into the display area. To the left of the phone, on the peach-pink background, black text reads: 'Call the AARP Fraud Watch Network™ Helpline.' with the number '877-908-3360' repeated below it in bold. The phone is subtly elevated by a light grey-white rounded rectangle shadow underneath. The white stylized 'AARP' logo is in the top left corner. The overall lighting is bright and evenly distributed.
0:14Action icons
A wide shot presenting three black outline icons centrally positioned on a plain peach-pink background. From left to right: the first icon is a telephone handset paired with a speech bubble, captioned with the black text 'Tell us' below it. The second icon features a question mark encased within a speech bubble, with the black text 'Ask us' underneath. The third icon displays an exclamation mark inside a speech bubble, labeled with the black text 'Report it' below. All accompanying text is in a sans-serif font. The white stylized 'AARP' logo is visible in the top left corner. The scene is brightly and evenly lit.
0:15Animated customer service rep
A medium shot of an animated female customer service representative, depicted from the torso up, facing right in profile. She has long, dark hair tied back, a light skin tone, and is wearing a peach-colored button-up shirt. A pink headset with a microphone is worn over her head. Her right hand is raised, palm open, in a welcoming or reassuring gesture. To her right, a large white speech bubble appears, gradually filling with the red text: "We'll listen and support you. Judgment free.". The background is a plain, solid peach-pink color, and the white stylized 'AARP' logo is visible in the top left corner. The lighting is even and soft.
0:18Animated phone call - young woman with icon
A medium shot of the animated young woman from the initial scene, depicted from the torso up, facing left in profile. She holds a black smartphone to her right ear, with her left hand slightly raised and open. To her left, a black outline icon of a telephone handset with a speech bubble is displayed, with the black text 'Tell us' below it. A red horizontal line separates this from the black text 'You can report fraud.' below the line. The background is a plain, solid peach-pink color, and the white stylized 'AARP' logo is visible in the top left corner. The lighting is even and soft.
0:20Animated phone call - older woman with icon
A medium shot of the animated older woman from a previous scene, depicted from the torso up, facing left in profile. She wears round glasses and a dark grey turtleneck sweater, holding a black smartphone to her right ear, with her right hand slightly raised and open. To her right, a black outline icon of a question mark inside a speech bubble is displayed, with the black text 'Ask us' below it. A red horizontal line separates this from the black text 'You can ask if something is a scam.' below the line. The background is a plain, solid peach-pink color, and the white stylized 'AARP' logo is visible in the top left corner. The lighting is even and soft.
0:23Animated phone call - man and rep with icon
A medium shot showcasing two animated figures on a plain peach-pink background. On the right, the man from a previous scene is depicted from the torso up, facing right in profile, holding a black smartphone to his left ear. On the left, the female customer service representative from a previous scene is depicted from the torso up, facing left in profile, wearing a pink headset. Between them, a black outline icon of an exclamation mark inside a speech bubble is displayed, with the black text 'Report it' below it. A red horizontal line separates this from the black text 'You can warn others by letting us know.' below the line. The white stylized 'AARP' logo is visible in the top left corner. The lighting is even and soft.
0:26Fraud specialists
A wide shot featuring three stylized white square 'windows' with rounded corners, each containing a small animated figure of a fraud specialist wearing a headset and working. The first window on the left shows an older man with grey hair, a white shirt, and a tie, holding a clipboard. The middle window shows a woman with dark hair, wearing a purple jacket, sitting at a desk. The rightmost window shows a woman with dark hair, a red shirt, pointing upwards. Above these windows, large black sans-serif text reads: "And get guidance from trained fraud specialists.". The background is a plain, solid peach-pink color, and the white stylized 'AARP' logo is visible in the top left corner. The lighting is bright and even.
0:28Contact information
This is a full-screen graphic featuring a solid, vibrant red background. White sans-serif text is centrally aligned and prominently displayed. The text hierarchy begins with "We're here to help." (larger font size), followed by the bold and largest font size of "Call 877-908-3360". Below this, in a smaller font, reads "AARP Fraud Watch Network™ Helpline", and then "Monday through Friday, 8 a.m. - 8 p.m. ET". At the very bottom of the screen, the website "www.aarp.org/fraudhelpline" is displayed in smaller white text. The white stylized 'AARP' logo remains in the top left corner. The lighting is flat and uniform across the solid red color, creating a direct and informative visual.
