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In the face of opposition from AARP and an outcry from older Americans, the Social Security Administration is delaying a plan to end applications for most types of benefits by phone and exempting people with disabilities from the new rules when they do go into effect.
“This is a good first step by the Social Security Administration to respond to the concerns of AARP, our members and older Americans everywhere about plans to discontinue phone service for critical Social Security customer service needs,” says AARP's Nancy LeaMond. “Merely delaying the implementation of this change is not enough, though."
